Shopping With Us

Delivery

Standard deliveries will be made within 3-5 working days of an order being placed & are charged at a standard rate of £4.99 & FREE when you spend £100 or more or a coupon code for free standard delivery is used.

Next day deliveries if placed before 12pm will be processed the same day & arrive the next, any orders placed after 12pm will be processed the following day & arrive the day after, next day delivery is charged at a rate of £9.99 & is never free unless a coupon code for free next day delivery is used.

Due to our operating hours we cannot ship on weekends, however Royal Mail may still be able to deliver on Saturday if ordered by Thursday with standard delivery but we cannot guarantee this.

Geographically we make deliveries to England, Wales, Scotland and Northern Ireland. Sadly we are unable to deliver to The Channel Isles, The Shetland and Scottish Isles or the Republic of Ireland.

We aim to be as flexible as possible, but please do advise us should you have any special delivery requirements or will not be in when delivery will be made.

 

Seasonal Delivery

Over the festive period we still ship orders the slot for guaranteed Christmas delivery is Tuesday 18/12/2018 - Thursday 20/12/2018. We’ll still be taking orders after this but cannot make any assurances of a Pre-Christmas delivery. Thank you for shopping with us.

 

Returns

Despite our best efforts if you are unsatisfied with your purchase, we provide a no quibble returns policy for any items returned, un-opened & undamaged, within 7 days - please contact our customer care team to assist you with anything on:

0203 011 1011
OR
info@thebottleclub.com

All credits are made to the credit or debit card used to make original payment.

Breakages

While we try our absolute best to get your bottle to you in 1 piece, we understand that occasionally the odd bottle here & there may break in transit. We will credit you for all delivery & breakages reported within 24 hours of their arrival & arrange for a replacement to be sent to you ASAP - again please contact our customer care team for more information.

 

Privacy

We take privacy very seriously indeed. There is already enough spam and wasted post to keep us all distracted. Your details will absolutely not be shared with any other 3rd parties.

We would ask, however, that we may contact you with future promotions. Should this be inconvenient please do not hesitate to contact us and we will ensure that your details are taken off our database.

 

Coupons & Offers

Due to the nature and rarity of some of our products, coupon codes cannot be applied to Limited Editions. We also have restrictions on basket amounts for our Ltd editions, if you have any queries or would like to order these items please call us on, 0203 011 1011.

We reserve the right to withdraw any offers and coupon codes we may have at our own discretion. Coupon codes are 1 use per customer unless otherwise stated, coupon codes cannot be redeemed in conjunction with any other offer or coupon code.

Code – B0TTL3CLU8 – Valid only on your first order of over £50, not redeemable against limited editions or rare stock or with any other codes, 1 use per customer.

Student Discount – Available only through Student Beans account holders, valid for 10% off your order over £30, 1 use per customer, not redeemable against limited editions, rare stock or with any other codes or offers.

Mix & Match – Available where specified on the product or category – these offers are not valid with any other coupon or offer (coupon codes will still apply however the mix and match discount will be removed). Not valid on already discounted products (if a discounted product is selected it will remove the product discount and apply the Mix & Match discount). Wicker Hampers - as above, save 10% when purchased with 2 bottles.