Shopping With Us
Our customer care team is available 9am - 6pm Monday to Friday.
Contact us on:
Phone - 0203 011 1011
E-mail - firstname.lastname@example.org
Social - Facebook Chat
For Pre-Christmas delivery order by 3pm on 20th of December, orders placed after this time may arrive after Christmas. We are unable to guarantee delivery on a next day service after this time.
Want your order for New Year? We recommend ordering on a next day service by the 27th of December - cut of time is 2pm.
Standard deliveries will be made within 3-5 working days of an order being placed & are charged at a standard rate of £4.99 & FREE when you spend £100 or more or a coupon code for free standard delivery is used.
Next day deliveries if placed before 2pm will be processed the same day & arrive the next (working day), any orders placed after 2pm will be processed the following day & arrive the working day after, next day delivery is charged at a rate of £7.99 & is never free unless a coupon code for free next day delivery is used.
Due to our operating hours we cannot deliver on weekends, however Royal Mail (when used) may still be able to deliver on Saturday if ordered by Thursday with standard delivery but we cannot guarantee this, next day deliveries are also not available Friday for weekend delivery.
Geographically we make deliveries to England, Wales, Scotland and Northern Ireland. Sadly we are unable to deliver to The Channel Isles, The Shetland and Scottish Isles or the Republic of Ireland. Due to shipping provider constraints unfortunately Packages to Northern Ireland & some Scotland postcodes will now take 2 working days on our next day / expedited service.
We aim to be as flexible as possible, but please do advise us should you have any special delivery requirements or will not be in when delivery will be made, please wait until the end of the estimated delivery above before contacting as - as usually the parcel will still be in transit to you, if after the aforementioned period you still have not received your goods, please do get in touch with us and we will help you to rectify the issue.
Despite our best efforts if you are unsatisfied with your purchase, we provide a no quibble returns policy for any items returned, un-opened & undamaged, within 14 days - please contact our customer care team to assist you with anything on:
0203 011 1011
All credits are made to the credit or debit card used to make original payment.
Returns will be dealt with on a case by case so please contact us with any issues.
While we try our absolute best to get your bottle to you in 1 piece, we understand that occasionally the odd bottle here & there may break in transit. We will credit you for all breakages reported within 24 hours of their arrival & arrange for a replacement to be sent to you ASAP - again please contact our customer care team for more information.
Competitions & prizes
For all T&C's relating to contests and competitions please see the links below:
Win 5k - https://www.thebottleclub.com/pages/win-5k-contest-t-cs
Coupons & Offers
Due to the nature and rarity of some of our products, coupon codes cannot be applied to Limited Editions. We also have restrictions on basket amounts for our Ltd editions, if you have any queries or would like to order these items please call us on, 0203 011 1011.
We reserve the right to withdraw any offers and coupon codes we may have at our own discretion. Coupon codes are 1 use per customer unless otherwise stated, coupon codes cannot be redeemed in conjunction with any other offer or coupon code.
Any Free delivery codes - Valid on orders over £30 only, not redeemable with other codes, unless otherwise stated.
Student Discount – Available only through Student Beans account holders, valid for 10% off your order over £30, 1 use per customer, not redeemable against limited editions, rare stock or with any other codes or offers.
Mix & Match – Available where specified on the product or category – these offers are not valid with any other coupon or offer (coupon codes will still apply however the mix and match discount will be removed). Not valid on already discounted products (if a discounted product is selected it will remove the product discount and apply the Mix & Match discount).
All codes are subject to the Terms & conditions stated on the marketing material you would have received it through & we reserve the right to withdraw any offers at any time.