Standard UK Mainland Orders
Standard Deliveries will be made within 3-5 working days of an order being placed & are charged at a standard rate of £4.95 for orders Under 3kg and £5.95 for orders Over 3kg. This weight is calculated at checkout.
Standard Non UK Mainland Orders
We currently offer three Non UK Mainland Delivery options with the following rates:
Scottish Highland & Islands - £15.99
Isle of Man - £15.99
Northern Ireland - £19.99
Scottish Highlands Post codes are:
FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50
Scottish Islands Post Codes are:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3 Due to new Brexit related Customs requirements we are currently unable to deliver to the Channel Islands. We are working to resolve this ASAP.
Free Shipping
Free Shipping on orders over £99. This will be on a standard 3-5 working days UK mainland delivery. This is only available on orders under 15kg.
Next Day UK Mainland Delivery
Next Day Delivery is available for orders placed Monday-Thursday before 2 pm. These will be dispatched the same day for delivery on the next working day (Tuesday-Friday).
- Orders placed after 2 pm Monday-Thursday will be dispatched the next working day and delivered the day after.
- Orders placed on Friday before 2 pm will be dispatched the same day and delivered on Monday.
- Orders placed after 2 pm on Friday or over the weekend will be dispatched on Monday and delivered on Tuesday.
Next Day Delivery is charged at £7.99, unless a valid free delivery code is applied.
Weekend UK Mainland Delivery
Weekend Delivery is available for orders placed Monday to Friday before 2pm. These will be processed and dispatched in time for delivery over the weekend.
Orders placed after 2 pm on Friday will not see an option for Weekend Delivery. The Weekend Delivery option will become available again on Monday for the following weekend.
Weekend Delivery is charged at a flat rate of £9.99.
DPD Service Point Delivery
We offer delivery to DPD Service Points as a convenient collection option.
Orders placed Monday-Thursday before 2pm will be delivered to your selected Service Point the next working day.
- Orders placed after 2 pm Monday-Thursday will be dispatched the next working day and delivered the day after.
- Orders placed on Friday before 2 pm will be dispatched the same day and delivered on Monday.
- Orders placed after 2 pm on Friday or over the weekend will be dispatched on Monday and delivered on Tuesday.
DPD Service Point deliveries follow the same schedule and rates as our Next Day Delivery service.
International Delivery
We do not currently offer international delivery. Sign up for our newsletter to be notified once we do
Heavy/Oversized Delivery
Due to increased delivery costs, we will now be charging for Heavy & Overweight Orders. Any Order that exceeds 30kg will be charged at £19.99
Pre-Order Product Orders
The Bottle Club is known for its new release and exclusive products, as such we offer a two Pre-Order Delivery services, so that our customers can be the first to access the latest products. The two options are:
Single Delivery - This service means that if your order contains a pre-order product your order will be delivered once the pre-order item(s) becomes available. This option is charged at the same rates as our Standard & Next Day Deliveries services. We do not offer weekend delivery on Pre-Order Items.
Split Delivery - This service mean that if your order contains a pre-order product, any products that are already available will be sent as a Standard or Next Day order based on the service chosen. Then the remaining Pre-Order products(s) will be sent once they are available on the same service chosen for the other products.
Returns
Despite our best efforts to ensure you are happy with your order if you are unsatisfied with your purchase, we offer a 14 days returns policy for any items that are returned, un-opened & undamaged. All returns will be checked before any refund is issued - Please contact our customer care team to assist you via: Support@thebottleclub.com
All credits are made to the payment method used to make original payment. Such as Credit or Debit Card, Paypal or Clearpay. Returns will be dealt with on a case by case so please contact us with any issues.
Damages
While we try our best to get your order to you in one piece, we understand that breakages happen especially in transit. Please contact our Customer Care Team via: support@thebottleclub.com to inform us of the damages.
Please retain the item in the state received and send photos of the damage to help us investigate. Once the damage has been investigated our customer care team will advise you on the next steps and organise a replacement to be sent if applicable.
