Shopping With Us

 Important Information

deliveryDelivery

All deliveries will be made within 4 working days of an order being placed. Orders placed before 9am will be processed and shipped that working day (dependent on stocks & rarity) using UK Mail on a next day service. Orders placed after 9am will be processed & shipped the next working day. If there are any issues with your order we will contact you to let you know, and as usual you’re welcome to give us a buzz.

Deliveries hold a standard charge of £4.99 unless otherwise stated – Due to our couriers operating hours we cannot ship on weekends.

Geographically we make deliveries to England, Wales, Scotland and Northern Ireland. Sadly we are unable to deliver to The Channel Isles, The Shetland and Scottish Isles or the Republic of Ireland.

We aim to be as flexible as possible, but please do advise us should you have any special delivery requirements or will not be in when delivery will be made.

seasonalSeasonal Delivery

Over the festive period we still ship orders the slot for guaranteed Christmas delivery will be confirmed closer to the date. We’ll still be taking orders but cannot make any assurances of a pre Christmas delivery. Thank you for shopping with us.

returnsReturns

Despite the developments in wine closures corked and tainted wines do still find themselves onto our shores and onto our dining tables. As a result, we provide a no quibble returns policy for any wines returned within a week of purchase. A replacement bottle will be sent out to you.

All credits are made to the original credit or debit card used to make original payment.

breakagesBreakages

Customers will be credited for delivery breakages reported within 24 hours of their arrival.

privacyPrivacy

We take privacy very seriously indeed. There is already enough spam and wasted post to keep us all distracted. Your details will absolutely not be shared with any other 3rd parties.

We would ask, however, that we may contact you with future promotions. Should this be inconvenient please do not hesitate to contact us and we will ensure that your details are taken off our database.

Coupons & Offers

Due to the nature and rarity of some of our products, coupon codes cannot be applied to Limited Editions. We also have restrictions on basket amounts for our Ltd editions, if you have any queries or would like to order these items please call us on, 0203 011 1011.

We reserve the right to withdraw any offers and coupon codes we may have at our own discretion. Coupon codes are 1 use per customer unless otherwise stated, coupon codes cannot be redeemed in conjunction with any other offer or coupon code.

Code – B0TTL3CLU8 – Valid only on your first order of over £60, not redeemable against limited editions or rare stock or with any other codes, 1 use per customer.
Code – HAPPYCOUPLE – Valid only on orders of over £250 from the Wedding categories, not redeemable against limited editions or rare stock or with any other codes, 1 use per customer.
Code – BCK2SKL – Valid on every product every Sunday ONLY, not redeemable with any other codes, valid until further notice.

Student Discount – Available only through Student Beans account holders, valid for 10% off plus free delivery, 1 use per customer, not redeemable against limited editions or rare stock or with any other codes.

Mix & Match – Available where specified on the product – these offers are not valid with any other coupon or offer (coupon codes will still apply however the mix and match discount will be removed).

Gift Cards

Gift cards are only redeemable for the value stated, they expire 1 year after the issue date & can only be redeemed all at once in 1 order.

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