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 Important Information

deliveryDelivery

All deliveries will be made within 4 working days of an order being placed. For example if an order is placed on Monday then goods will arrive on Thursday at the latest. An order placed on a Thursday will be delivered by the following Tuesday latest.

Deliveries hold a standard charge of £4.99 unless otherwise stated. Next Day deliveries must be placed with us by 12 noon. Our shipping provider is currently DHL.

Geographically we make deliveries to England, Wales, Scotland and Northern Ireland. Sadly we are unable to deliver to The Channel Isles, The Shetland and Scottish Isles or the Republic of Ireland.

We aim to be as flexible as possible, but please do advise us should you have any special delivery requirements or will not be in when delivery will be made.

seasonalSeasonal Delivery

Over the festive period we still ship orders the slot for guaranteed Christmas delivery will be confirmed closer to the date. We’ll still be taking orders but cannot make any assurances of a pre Christmas delivery. Thank you for shopping with us.

returnsReturns

Despite the developments in wine closures corked and tainted wines do still find themselves onto our shores and onto our dining tables. As a result, we provide a no quibble returns policy for any wines returned within a week of purchase. A replacement bottle will be sent out to you.

All credits are made to the original credit or debit card used to make original payment.

breakagesBreakages

Customers will be credited for delivery breakages reported within 24 hours of their arrival.

privacyPrivacy

We take privacy very seriously indeed. There is already enough spam and wasted post to keep us all distracted. Your details will absolutely not be shared with any other 3rd parties.

We would ask, however, that we may contact you with future promotions. Should this be inconvenient please do not hesitate to contact us and we will ensure that your details are taken off our database.

Coupons & Offers

Due to the nature and rarity of some of our products, coupon codes cannot be applied to Limited Editions. We also have restrictions on basket amounts for our Ltd editions, if you have any queries or would like to order these items please call us on, 0203 011 1011.

We reserve the right to withdraw any offers and coupon codes we may have at our own discretion. Coupon codes are 1 use per customer unless otherwise stated, coupon codes cannot be redeemed in conjunction with any other offer or coupon code.

Code – BOTTL3CLU8 – Valid only on your first order of over £60, not redeemable against limited editions or rare stock or with any other codes, 1 use per customer.

Gift Cards

Gift cards are only redeemable for the value stated, they expire 1 year after the issue date & can only be redeemed all at once in 1 order.

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